Part Time Employee – Non Exempt
20 hours, Weekend Coverage
Starting at $14.70 per hour 

DEFINITION:

The Toll Collector position is a key public-facing customer service and traffic safety position. The position is responsible for the accurate classification, calculation, and collection of tolls on the Bridge of the Gods. The Toll Collector identifies and classifies vehicles according to the Port’s vehicle classification system and by number of axles for trucks/trailers and collects the appropriate toll payment. The position performs accurate and speedy cash and credit card transactions in a busy 2 lane toll booth. The position also provides customer service assistance for automatic, electronic toll payments utilizing the BreezeBy electronic tolling system. The position maintains accurate and balanced records of toll transactions. The position performs customer service functions and traffic and pedestrian safety monitoring throughout the work shift.

The toll collector position is an essential employee position. Ability to report to duty during inclement weather is required. 

SUPERVISION RECEIVED AND EXERCISED:

The Toll Collector Position works under the direct supervision of the Operations Manager, with general supervision from the Executive Director and the Deputy Executive Director. The Operations Manager completes the annual performance evaluation for the position.

Guidance is communicated orally and/or in writing, including via text message or Microsoft Teams chat messaging.

EXAMPLES OF DUTIES (May include, but not limited to, the following):

Collection and Reconciliation of Toll Revenue:

• Identification of classifciation of vehicles and corresponding toll amounts.
• Collection of proper toll cash or credit/debit card transactions and return correct change when necessary.
• Issue payment receipts when requested.
• Issue post-payment envelopes when needed

Pedestrian, Public Safety and Traffic Control:

• Record number of non-revenue crossings.
• Report all unsafe conditions on the bridge crossing and approaches, including debris, stalled vehicles, accidents, or other pertinent information to the Port office and/or proper public safety authorities.
• Report all bridge maintenance issues observed to the Port office.
• Report all Toll Booth safety and maintenance issues observed to the Port office.
• Some traffic control as directed occasionally during freeway closures, snow events, or other emergency situations.

Employee Safety and Security duties:

• Ensure proper safety and security procedures are performed regarding Toll Booth access and lock-up.
• Ensure proper security measures are followed in all aspects of cash handling, storage, and drop.
• Monitor bridge deck and navigation lighting and report any observed outages promptly to the Operations Manager.

MINIMUM QUALIFICATIONS:

• Education: Minimum high school diploma or equivalent.
• Experience: Prior experience handling money, making change quickly and accurately, and preparing cash reconciliation is required.
• Approvals: Must be bondable.
• Certifications: Possess and maintain a valid driver’s license with good driving record.
• Must pass pre-employment criminal background check and drug screening.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES:

• Basic knowledge of cash handling and reconciliation procedures.
•  Ability to provide excellent customer service in fast-paced, busy environment.
• Ability to work with the public in a professional manner and demeanor.

WORK ENVIRONMENT:

Work is conducted in a confined booth with large windows that must be opened to receive toll/tickets. Therefore, work environment includes exposure to vehicle exhaust fumes, noise, and weather conditions. Toll Collectors are a front-line customer service position and must be adept at deescalating and dealing with difficult or confrontational situations professionally. The Toll Booth work areas, traffic lanes, and employee parking areas are surveilled 24/7 and are thus non-private work areas.

PHYSICAL DEMANDS:

Requires strength and mobility for this setting. Work requires continuous turning, bending, and leaning to collect tolls as well as standing for extended periods of time. Work occasionally requires lifting objects weighing more than 50 pounds. Corrected vision sufficient for use of computers.

RELATIONSHIP WITH OTHERS:

The Toll Collector has regular telephone or in-person contact with employees of other departments, contractors, and members of the general public to provide and exchange information. Contact typically involves submitting and monitoring Toll Booth and Bridge maintenance requests to the Facilities Department; providing and clarifying information; and communicating Port policies and procedures. Communication is typically verbal,  but some written communication may be required.

To apply, please fill out the form below: